Telehealth Services

LL telehealth

LifeLong Medical Care Telehealth Services allow you to have an audio or video-based appointment with your provider. It makes routine healthcare more convenient and easier for you to access.

What is a telehealth appointment

A telehealth visit is similar to an in-person wellness appointment with your own doctor. During the visit you’ll talk about your current health concerns and learn what to do.

  • Your visit can take place from a location that is the most convenient for you.
  • Your provider will use a video-based platform to talk with you by computer, tablet or smartphone.
  • Our telemedicine platform is secure and HIPAA compliant.
  • Your photo and voice will not be recorded or stored.
  • Your privacy and rights will be respected and ensured.

What type of appointments are recommended for telehealth?

  • Follow up visits
  • Medication management
  • Reviewing test results
  • Chronic Care Management
  • Flu/Cold/Allergy
  • Behavioral health
  • Pediatric advice
  • Skin issues​
  • Primary care
  • Specialist referral services
  • Remote patient monitoring
  • Medical education​

What type of appointments are best for an in-person visit?

  • Any appointment that requires a physical exam
  • First-time appointments
  • Vaccinations
  • Lab tests

Preparing for your telehealth appointment

After scheduling your appointment by phone or MyChart, you will be sent a link with information about your appointment. When it is time for your appointment to begin, you’ll click on this link to be connected with a provider.

If using a smartphone/tablet for virtual appointment:​

  • Download the MyChart app (MyChart is available for Apple® or Android™) onto your device.
  • Choose LifeLong Medical Care as the organization.​
  • Log in with your existing MyChart account or create an account by clicking "Sign up now."
  • Download the Zoom Cloud Meetings app onto your device and allow it to access your camera and microphone. You do NOT need to create a Zoom account.​

If using a computer (with webcam) for virtual appointment:​

  • Download Zoom onto your computer and allow it to access your camera and microphone. You do NOT need to create a Zoom account.​

If you get disconnected or dropped from your video visit, you may reconnect for up to an hour by returning to your appointment in MyChart and clicking the green "Begin Visit" button again.​

If you have any other problems during your video visit, please call your location.

Tips for your appointment

  • Prepare notes or have a list of topics you would like to discuss with your doctor.
  • Make sure your device is plugged in or fully charged.
  • Find a quiet space for your appointment. Whether you’re at home, work or traveling, choose a location where you have privacy and are less likely to get interrupted.
  • Find space that is well lit. Position yourself so that the main light source is in front, lighting up your face.
  • Set your camera at eye level. This will make it easier for the doctor to see and engage with you.
  • Use headphones if you need privacy or are hearing impaired.
  • Have the health center’s number handy should you have technical issues or get disconnected during your visit.

What to expect during your telehealth appointment

  • Making the appointment
    A staff member will confirm the type of appointment you're requesting, assess whether it should be virtual or in-person, and confirm you have the necessary equipment.​
  • Reminder Message
    You may receive a text, robocall, or email to remind you of your upcoming visit.​
  • Pre-visit
    A staff member will call you 10-30 minutes before your scheduled appointment time to ask questions, send you any questionnaires that need to be filled out, and to help you set up for your appointment.
  • During visit
    • Video visit: You will receive a text link to join the video call with your provider.
    • Audio visit: You will receive a call from a LifeLong Medical Care number.​
  • After your visit
    A staff member will call you to discuss follow-up appointments, medications, etc.​


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Contact Us

(510) 981-4100

Email Us

P.O. Box 11247
Berkeley, CA 94712

LifeLong Administrative Offices
2344 Sixth Street
Berkeley, CA 94710

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